Service Complaints & Feedback

RevenueSA values professional, timely and responsive service. Your feedback is important to us.

View RevenueSA's service charter and service standards key performance indicators.

What type of feedback can I provide?

Naturally we would like you to let us know when our service exceeds your expectations, but we would also like to hear your ideas on how we can improve our services or if, for any reason, you are dissatisfied with any service we provide to you.

We need this range of feedback to continually improve our services and develop new standards within our capabilities.

What is a compliment?

Feedback can be provided when you have received service which exceeded your expectations.

What is a suggestion?

A suggestion can be made for improvements you would like to see for existing services, or additional services.

What is a complaint?

A complaint is an expression of dissatisfaction made in relation to the quality of service provided by RevenueSA. If your complaint is in relation to an assessment determination on a taxation matter, you can email the relevant taxation area shown on our Contact Us page.

If you are unsatisfied or disagree with an assessment determination on a taxation matter you should lodge an objection.

More information is available in our Complaints Management Policy.

What happens to a compliment, suggestion or complaint I make?

Email acknowledgment for all compliment, suggestion or complaints lodged will be made within 2 working days.

Complaints will be reviewed and we aim to resolve, and provide you with information regarding the outcome, generally within 14 days. For more complicated matters, additional time may be required to complete a review; we will keep you informed if this is the case.

How can I provide feedback?

You can provide feedback by:

What happens if my complaint is still not resolved?

A complaint is an expression of dissatisfaction made in relation to the quality of service provided by RevenueSA or its staff and not in relation to an assessment determination on a taxation matter.  We expect to be able to reach a fair and appropriate outcome, within the boundaries of state taxation legislation and RevenueSA's policies and procedures.

However, if you believe that your complaint has not been resolved satisfactorily through our feedback process, you can refer your complaint to the State Ombudsman:

Postal:       PO Box 3651, Rundle Mall SA 5000

Online: www.ombudsman.sa.gov.au

Annual Taxpayer Survey

RevenueSA conducts and annual survey designed to obtain feedback from taxpayers in the areas of general customer service, information provided and education channels.

View the results of the latest survey.

View the results of surveys since 2008.