Frequently Asked Questions

If I am currently a RevNet stamp duty client will I have to sign up for the new external Opinion lodgements?

No. All existing RevNet stamp duty clients have been transitioned to access both the Self Determination and Opinion functionality in RevenueSA Online.

What username and password do I use to access RevenueSA Online?

While RevNet is still operational you will use your existing RevNet username and password to access both systems. Once RevNet is decommissioned you will be transitioned to use your email as your username for RevenueSA Online.

Why aren’t batches available in RevenueSA Online?

A review of client activity has shown that clients have generally stopped grouping documents in batches for stamp duty lodgement. Batches have not been available for eConveyancing since its introduction.  Accordingly, based on client usage, the batch functionality concept has been discontinued.

How can I lodge documents for Section 67 without batches?

You can still group documents for Section 67 assessment of duty. If you flag the document as a Section 67 document, you will be requested to add additional documents into the Section 67 group as you complete the data entry.

Why have the document types changed?

Following a review of the document types RevenueSA has used this opportunity to reduce the total number of documents available for selection. You can still self determine the same documents but we have simplified the process. For example, document types for consideration and no consideration have been consolidated to a single document type.

As a result of these changes the Stamp Duty Document Guides have been updated. You will be able to access the updated Stamp Duty Document Guides through RevenueSA Online and on RevenueSA’s website.

Can I still use a slip printer?

Slip printers will no longer be supported and are therefore unable to be used. Rubber stamps must be used to record stamp duty details on the document.

Can I process an Opinion document in eConveyancing?

Once an Opinion document has been lodged through RevenueSA Online, and assessed duty has been paid, it can be processed as a valid document ID through eConveyancing.

Am I able to create new users?

Functionality is being developed to allow administrators to create new users for your organisation in RevenueSA Online. Existing RevNet user profiles have copied across to RevenueSA Online, although the user types have been simplified. We will notify you once this is available.

Can I continue with the paper-based Opinion process?

The online Opinion function is fully integrated and provides real time updates for clients and RevenueSA. In time, this will be the only method in which RevenueSA Online users will be able to lodge Opinions. If you are approved for this functionality you are discouraged from sending documents to RevenueSA through other channels during the transition period. Eventually the use of traditional channels (mail and counter lodgements) will cease and documents not lodged through RevenueSA Online will be returned to you.

Do I still have 9 days to pay for a document?

Yes. Despite batches no longer being used, a Self Determination document will still have a 9 day life-cycle. From date of creation you have 9 calendar days to complete a document and authorise payment.

How do I pay for the Opinion document(s)?

Your previously nominated RevNet bank account will be available for Opinion payments.

Available options are Electronic Payment Authority (as used for Self Determined), BPAY and cheque. The preferred payment method is authorising via the Electronic Payment Authority, using this method will allow you to immediately proceed to stamp your document.

When can I stamp my Opinion document(s)?

You will be able to stamp your Opinion document once it has been assessed and all fees have been paid. If paying via your nominated bank account you will be able to stamp your document once you have authorised the payment.

Is the entire Opinion process electronic?

Yes you will receive communication in relation to Opinion documents via email, including any requisitions and your Notice of Assessment. You are also able to upload relevant documentation during the creation of the Opinion, or in response to requisitions issued.

What if I need to modify a lodged Opinion?

Once lodged for assessment you are not able to modify the Opinion data. You will need to contact RevenueSA to have any details updated. However, if a Commonwealth Reporting workspace forms part of the Opinion lodgement, RevenueSA may requisition you to modify the workspace.

What if I need to modify a completed Self Determination document?

Once completed you are not able to modify the document. You will need to contact RevenueSA to have any details updated.

Can I still stamp my Self Determined document prior to payment?

You will be able to stamp your document prior to payment, however you will notice that you will nominate the bank account prior to stamping. RevenueSA will not debit your bank account until you click Complete Self Determination on the Stamp screen.

Can I pay LTO Fees in RevenueSA Online?

Appropriate Self Determination documents have the option for LTO Fees to be paid through RevenueSA Online. Self Determination documents to be processed as eConveyancing, and Opinion documents, will not allow LTO Fees to be paid through RevenueSA Online.

Who can I contact if I need help with my Self Determination or Opinion document processing?

For technical and system related matters please contact RevSupport via email or phone.

Email: revsupport@sa.gov.au

Phone: (08) 8207 2333 (please select option 4)

For assistance determining document selection and general Stamp Duty matters, please contact Assessing and Taxpayer Assistance via email or phone.

Email: stamps@sa.gov.au

Phone: (08) 8226 3750

Please also refer to the Stamp Duty Document Guide (Self Determined) for further information.