Electronic Payment Authority Agreement

This is your Electronic Payment Authority (Direct Debit) Service Agreement with RevenueSA. It explains what your obligations are when entering into an Electronic Payment Authorisation (EPA). It also details what our obligations are to you as your Electronic Payment Authorisation provider. Please keep this agreement for future reference.

Debiting your account

You will be deemed to have given approval to debit the nominated financial institution account upon authorising an amount via RevenueSA Online.

RevenueSA cannot and will not independently debit the nominated account for any other amount than that authorised by the user.

If the payment authorised via RevenueSA Online is not on a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.

Amendments by you

An EPA remains in force until it is cancelled. If you wish to cancel, contact RevenueSA on the contact details listed below (under disputes).

If you wish to stop any individual payment, you must notify RevenueSA via email within the same business day you authorised the payment. If the payment is not authorised on a business day, contact RevenueSA on the following business day.

If you change your account and want to continue using EPA, you will need to complete an Update RevenueSA Online Bank Account form.

Amendments by RevenueSA

We may vary any details of this agreement or the Electronic Payment Authorisation at any time by giving you at least fourteen (14) days written notice.

The current version of this agreement and Electronic Payment Authorisation is published on this page.

Your obligations

It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the authorised amount via RevenueSA Online.

If there are insufficient clear funds in your account to meet a debit payment:

  • you may be charged a fee and/or interest by your financial institution;
  • you may also incur fees or charges imposed or incurred by us; and
  • you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.

You should check your account statement to verify that the amounts debited from your account are correct.

Disputes

If you believe that there has been an error in debiting your account, you should notify RevenueSA in writing on the contact details listed below:

Email:  RevSupport@sa.gov.au

Fax:  08 8226 3805
Post:  RevenueSA
GPO Box 1353
ADELAIDE  SA  5001

or by telephoning RevenueSA on (08) 8207 2333 during business hours, telephone enquiries will need to be accompanied with a written request for investigation purposes.

If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account accordingly.  We will also notify you in writing of the amount by which your account has been adjusted.

If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.

We will make every attempt to ensure that payment disputes are resolved within three (3) business days.

Alternatively you can take it up directly with your financial institution.

Accounts

You should check:

  • with your financial institution whether direct debiting through Bulk Electronic Clearing System (BECS) is available from your account as this may not be available on all accounts;
  • your account details which you have provided to us are correct by checking them against a recent account statement; and
  • with your financial institution before completing the Electronic Payment Authorisation if you have any queries about how to complete it.

Confidentiality

We will keep any information (including your account details) in your Electronic Payment Authorisation confidential.  We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

  • to the extent specifically required by law; or
  • for the purposes of this agreement (including disclosing information in connection with any query or claim).